Lead Program Manager - Process Excellence - Telecom

About the Role:
We are currently hiring for the position of Lead Program Manager & Process Excellence with a leading Telecom Company based in Gurugram.
Key Requirements:
- Experience in business requirement gathering, analysis, and documentation (BRD/PRD).
- Proven expertise in creating Use Cases, User Stories, and Functional Specifications.
- Strong analytical, logical reasoning, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work closely with senior leadership, including CXO-level stakeholders.
- Understanding of financial reports and capability to derive and present key business insights.
- Experience in Program Management and Business Analysis (approximately 20% Program Management and 80% Business Analysis).
Key Responsibilities:
Process Excellence:
- Build and ensure effective implementation of Delivery Process Journeys and SOPs across FSO, NPO, Safety, Competence, and Program Management functions.
- Drive continuous process improvements and digitization initiatives in coordination with Product and Engineering teams.
- Analyze existing processes, identify improvement opportunities, and establish KPIs and Critical Success Factors.
- Facilitate workshops, brainstorming sessions, and process improvement initiatives.
Digitization:
- Identify opportunities to digitize operational processes.
- Collaborate with Product and Engineering teams to improve engineer productivity through digital tools and automation.
- Drive adoption of digital solutions across the organization.
Productivity Enhancement:

- Monitor and improve service productivity metrics.
- Support training implementation to drive operational efficiency.
- Design and implement productivity-enhancing solutions, training programs, and process improvements.
Capability Building:
- Improve quality of workmanship and operational excellence.
- Execute training programs on Products, Processes, Systems, and Soft Skills for Airtel teams and partners.
- Collaborate with leadership to align learning outcomes with business objectives.
- Develop training manuals, process documents, flowcharts, checklists, templates, and implementation procedures.
Contact:
8999909761