Lead Program Manager - Process Excellence - Telecom

About the Role:

We are currently hiring for the position of Lead Program Manager & Process Excellence with a leading Telecom Company based in Gurugram.

Key Requirements:

• Experience in business requirement gathering, analysis, and documentation (BRD/PRD).
• Proven expertise in creating Use Cases, User Stories, and Functional Specifications.
• Strong analytical, logical reasoning, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work closely with senior leadership, including CXO-level stakeholders.
• Understanding of financial reports and capability to derive and present key business insights.
• Experience in Program Management and Business Analysis (approximately 20% Program Management and 80% Business Analysis).

Key Responsibilities:

Process Excellence:

• Build and ensure effective implementation of Delivery Process Journeys and SOPs across FSO, NPO, Safety, Competence, and Program Management functions.
• Drive continuous process improvements and digitization initiatives in coordination with Product and Engineering teams.
• Analyze existing processes, identify improvement opportunities, and establish KPIs and Critical Success Factors.
• Facilitate workshops, brainstorming sessions, and process improvement initiatives.

Digitization:

• Identify opportunities to digitize operational processes.
• Collaborate with Product and Engineering teams to improve engineer productivity through digital tools and automation.
• Drive adoption of digital solutions across the organization.

Productivity Enhancement:

• Monitor and improve service productivity metrics.
• Support training implementation to drive operational efficiency.
• Design and implement productivity-enhancing solutions, training programs, and process improvements.

Capability Building:

• Improve quality of workmanship and operational excellence.
• Execute training programs on Products, Processes, Systems, and Soft Skills for Airtel teams and partners.
• Collaborate with leadership to align learning outcomes with business objectives.
• Develop training manuals, process documents, flowcharts, checklists, templates, and implementation procedures.

Contact:

8999909761