Customer Success Executive

Were hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. Youll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

Experience: 2+ years

Location: Kolkata.

Shift: Rotational (including Night Shifts for Global Client Support)?

Key Responsibilities

• Act as the primary contact for clients across support and delivery phases.
• Coordinate with internal teams (development, QA, design, AI) to meet project goals.
• Track timelines, manage tasks, and ensure SLA compliance.
• Accurately document client requirements, feedback, and communications.
• Use AI tools to generate reports and automate support workflows.
• Ensure timely issue resolution by engaging the right departments.
• Maintain structured, clear project and support documentation.
• Work in rotational shifts, including night shifts for global coverage.

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Requirements

• 2+ years in project coordination or client support (IT/digital services preferred).
• Understanding of web, mobile apps, and AI technologies.
• Excellent communication and strong documentation skills.
• Ability to manage multiple projects and meet deadlines.
• Familiar with SLAs and delivering consistent service within targets.
• Comfortable with rotational and night shifts.

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Preferred

• Experience with JIRA, Trello, Asana, or similar tools.
• Exposure to Agile/Scrum methodologies.
• Use of AI tools for automation and reporting.
• Technical background or certifications a plus. ?