WebCastle - Head - Sales & Operations

Head - Sales & Operations

Position Overview:

StoreDaDa is a next-generation eCommerce platform incubated by WebCastle, a leading technology and digital solutions provider with a global presence.

As part of WebCastle's vision to revolutionize the eCommerce landscape, StoreDaDa is being developed to empower businesses with scalable, tech-driven solutions tailored for diverse markets.

We are seeking a dynamic and strategic Head of Sales and Operations to lead the business growth and operational efficiency of StoreDaDa.

This role is ideal for a seasoned professional with a strong background in IT/eCommerce sales and multi-functional operations leadership.

You will be instrumental in driving revenue growth, optimizing internal systems, enhancing customer satisfaction, and ensuring the platforms success both in India and internationally.

Key Responsibilities:

Business Development & Market Expansion:

• Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.

• Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.

• Collaborate with marketing to strengthen brand visibility and generate high-quality leads.

Sales Leadership:

• Lead and mentor the sales team to achieve ambitious revenue targets.

• Design and implement effective sales strategies tailored for both domestic and global markets.

• Foster relationships with key clients, partners, and stakeholders to drive business growth.

Operational Management:

• Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.

• Ensure alignment of operational workflows with strategic business objectives.

• Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.

Technology Integration & Product Oversight:

• Ensure seamless integration of StoreDaDas technological stack with sales and customer service processes.

• Coordinate with product and engineering teams to maintain optimal product performance and uptime.

• Supervise customer onboarding processes to ensure a smooth and user-friendly experience.

Customer Success & Retention:

• Drive initiatives to improve customer acquisition, engagement, and long-term retention.

• Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.

• Act as a voice of the customer internally to influence product and service enhancements.

Brand Strategy & Market Positioning:

• Work closely with the leadership and marketing teams to strengthen StoreDaDas brand positioning in the eCommerce ecosystem.

• Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.

Required Skills & Qualifications:

• Excellent Communication: Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.

• IT Sales Expertise: Proven track record of success in IT/eCommerce sales, with demonstrable results in revenue growth and market expansion.

• Technical Acumen: Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.

• Operational Excellence: Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.

• Leadership & Team Management: Strong leadership abilities with experience building, coaching, and retaining high-performance teams.

• Strategic Thinking: Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.

Preferred Experience:

• 8+ years of experience in IT/eCommerce sales and operations.

• Experience with international market expansion and cross-border commerce.

• Exposure to startup or high-growth environments preferred.