WebCastle - Head - Sales & Operations

Head - Sales & Operations
Position Overview:
StoreDaDa is a next-generation eCommerce platform incubated by WebCastle, a leading technology and digital solutions provider with a global presence.
As part of WebCastle's vision to revolutionize the eCommerce landscape, StoreDaDa is being developed to empower businesses with scalable, tech-driven solutions tailored for diverse markets.
We are seeking a dynamic and strategic Head of Sales and Operations to lead the business growth and operational efficiency of StoreDaDa.
This role is ideal for a seasoned professional with a strong background in IT/eCommerce sales and multi-functional operations leadership.
You will be instrumental in driving revenue growth, optimizing internal systems, enhancing customer satisfaction, and ensuring the platforms success both in India and internationally.
Key Responsibilities:

Business Development & Market Expansion:

- Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.

- Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.

- Collaborate with marketing to strengthen brand visibility and generate high-quality leads.

Sales Leadership:

- Lead and mentor the sales team to achieve ambitious revenue targets.

- Design and implement effective sales strategies tailored for both domestic and global markets.

- Foster relationships with key clients, partners, and stakeholders to drive business growth.

Operational Management:

- Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.

- Ensure alignment of operational workflows with strategic business objectives.

- Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.

Technology Integration & Product Oversight:

- Ensure seamless integration of StoreDaDas technological stack with sales and customer service processes.

- Coordinate with product and engineering teams to maintain optimal product performance and uptime.

- Supervise customer onboarding processes to ensure a smooth and user-friendly experience.

Customer Success & Retention:

- Drive initiatives to improve customer acquisition, engagement, and long-term retention.

- Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.

- Act as a voice of the customer internally to influence product and service enhancements.

Brand Strategy & Market Positioning:

- Work closely with the leadership and marketing teams to strengthen StoreDaDas brand positioning in the eCommerce ecosystem.

- Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.
Required Skills & Qualifications:

- Excellent Communication: Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.

- IT Sales Expertise: Proven track record of success in IT/eCommerce sales, with demonstrable results in revenue growth and market expansion.

- Technical Acumen: Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.

- Operational Excellence: Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.

- Leadership & Team Management: Strong leadership abilities with experience building, coaching, and retaining high-performance teams.

- Strategic Thinking: Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.
Preferred Experience:

- 8+ years of experience in IT/eCommerce sales and operations.

- Experience with international market expansion and cross-border commerce.

- Exposure to startup or high-growth environments preferred.