Walk-in || Content Moderator

• Job Title: Process Associate (Content moderation)
• Location: Hitech City, Hyderabad
• Department: Operations
• Working Days : 6 days
• Shift Timings : Rotational Shifts

Note : This role requires excellent communication skills. Candidates with strong English communication proficiency are encouraged to apply.

Job Summary

We are looking for detail-oriented and analytical professionals to join our team. The associate will be responsible for reviewing websites, products, and merchants, conducting online investigations, identifying compliance risks, and preparing accurate reports. The ideal candidate should possess strong analytical thinking, research skills, and the ability to make informed decisions in a fast-paced environment.

Key Responsibilities

Analyze and classify websites, merchants, and certification applicants using online research and internal tools.

• Conduct compliance reviews and identify potential risks or policy violations.
• Prepare clear, accurate, and concise analytical reports within defined timelines.
• Perform online background investigations using open-source intelligence.
• Escalate complex cases and collaborate with internal stakeholders when required.
• Maintain documentation and support process improvements.
• Communicate professionally with internal teams and clients through email, phone, or virtual meetings.

Key Skills

• Strong analytical and investigative skills.
• Excellent attention to detail and problem-solving ability.
• Experience with online research and data analysis.
• Proficiency in Microsoft Excel, Google Sheets, and Google Workspace.
• Strong written and verbal communication skills in English.
• Good time management and ability to work independently.
• Comfortable handling sensitive or potentially offensive online content.
• Ability to make sound decisions based on limited or ambiguous information.

Eligibility

• Bachelor's degree or an equivalent combination of education and experience.
• 0 - 3 years of relevant experience in research, compliance, risk analysis, trust & safety candidates with relevant experience are welcome.