Associate Loan Servicing Representative

About this role:

Wells Fargo is seeking a collaborative problem-solver ready to shape the future of lending operations.

In this role, you will:

• Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
• Identify opportunities to improve loan servicing process within established procedures
• Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
• Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals
• Interact with immediate Loan Servicing team on loan applications, processes, documentation, claim insurance handling, or related loan servicing tasks, as well as internal and external customers
• Manage servicing queues efficiently, ensuring timely resolution of assigned tasks
• Handle inbound and outbound calls with professionalism, empathy, and accuracy
• Process loan servicing transactions such as assumptions, redisclosures, and fee adjustments
• Maintain accurate documentation in systems like Empower and SharePoint
• Respond to customer inquiries, escalating complex issues as needed
• Demonstrate self-motivation and take initiative without requiring close supervision

Required Qualifications:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Self-motivated with a proactive approach to daily responsibilities and problem-solving
• Leads with integrity, demonstrating ethical decision-making and accountability
• Reliable and punctual, consistently shows up ready to contribute
• Collaborative team player who supports peers and fosters a positive work environment
• Active listener with strong attention to detail and empathy in customer interactions
• Clear and effective communicator, both verbally and in writing
• Self-starter who takes initiative and thrives in a fast-paced, dynamic environmene

Job Expectations:

• Working Hours 6am- 2:30pm
• Position is fully in office

The Associate Loan Servicing Representative plays a critical role in supporting loan servicing operations by managing transactional workflows, maintaining compliance, and ensuring a high-quality customer experience. This entry-level position is ideal for individuals who are detail-oriented, proactive, and committed to delivering consistent results in a fast-paced environment.

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.