Securities Operations Associate Manager

About this role:

Wells Fargo is seeking a Securities Operations Associate Manager

In this role, you will:

• Lead and manage a team of Operations specialists, providing clear direction and ensuring consistent achievement of productivity, quality, accuracy, risk, and service-level expectations.
• Oversee day-to-day operational delivery, including workflow management, resource allocation, capacity planning, prioritization, and timely completion of critical and time-sensitive activities.
• Serve as a first point of contact for operational issues and escalations, ensuring timely investigation, appropriate escalation, stakeholder communication, and resolution.
• Maintain a strong risk and control environment by ensuring adherence to established procedures, identifying control gaps, monitoring operational errors, completing root-cause analysis, and implementing sustainable corrective and preventive actions.
• Identify and drive process improvements, including opportunities for automation, standardization, reduction of manual activities, productivity improvements, and strengthening of operational controls.
• Monitor key operational indicators, including volumes, productivity, quality, errors, aged items, exceptions, capacity, and SLA performance, and take timely actions when performance deviates from expectations.
• Ensure the team consistently meets business, client, regulatory, risk, and operational delivery expectations while maintaining appropriate documentation and evidence of controls.
• Lead, coach, and develop employees, including regular performance discussions, goal setting, feedback, career development, succession planning, and appropriate management of performance improvement opportunities.
• Collaborate effectively with U.S., India, and other global stakeholders, including operations, technology, risk, compliance, business, and client-facing teams, to resolve issues and deliver business objectives.
• Communicate effectively with senior leaders and experienced managers, providing clear updates on operational performance, risks, escalations, staffing, and improvement initiatives.
• Manage organizational and operational change, including process transitions, migrations, technology implementation, and new operating models, while maintaining business continuity.
• Manage the allocation of people and operational resources, balancing volumes, priorities, employee capacity, planned leave, cross-training, and business requirements.
• Develop and maintain a strong talent pipeline through training, coaching, cross-skilling, knowledge sharing, and succession planning to support business strategy and future growth.

Required qualification :

• Experience within Securities Operations, Wealth and Investment Management, or Consumer/Investment Banking operations.
• Leadership or operational experience supporting areas such as Corporate Actions, Settlements, Income/Receivables, Payables, Fees, or related securities-processing functions.
• Understanding of Mutual Funds and/or Alternative Investment products.
• Working knowledge of the securities trade life cycle, including transaction initiation, processing, settlement, reconciliation, exception management, and downstream impacts.
• Experience in risk identification, operational controls, root-cause analysis, issue remediation, and error reduction.
• Experience managing SLA-sensitive processes, operational volumes, exceptions, and escalations.
• Demonstrated ability to identify and implement process improvement, automation, and efficiency opportunities.
• Experience working with cross-location or global teams, including the ability to coordinate work and maintain appropriate coverage across locations.
• Strong analytical and problem-solving capabilities, with the ability to use operational metrics and performance trends to identify issues and drive improvement.
• Demonstrated ability to coach, develop, and retain talent, build SMEs, establish succession coverage, and support employees' career development.

Desired Qualifications:

• 4+ years of Securities Operations experience, or equivalent experience demonstrated through a combination of relevant work experience, training, military experience, or education.
• 2+ years of leadership experience, including experience leading or managing a team of approximately 10 or more employees.
• Demonstrated experience managing operational delivery, employee performance, workflow allocation, escalations, quality, and risk controls.
• Strong communication and stakeholder-management skills, with the ability to work effectively across different levels of the organization.