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AI summary of this job
Beta Read in 10 secondsA Technology Operations Manager role at Wells Fargo in Hyderabad for people with 5–10 years of experience. You'll manage IT services, Servicenow, digital operations management, and infrastructure. You will also oversee Five 9, AI Chat bots, business continuity, and configuration management.
- Hyderabad
- Work from office
- 5–10 years
What you'll do
- Manage team of individual contributors
- Manage operational outcomes of key IT services
- Identify and recommend process improvement opportunities
Good fit if you
- Have 5+ years of Technology Operations experience
- Have 2+ years of Leadership experience
- Possess strong command on Excel
AI-generated from the job description. Check the full description before you apply.
Job Description
In this role, you will:
- Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
- Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
- Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
- Instill repeatable processes that consistently meet SLAs and OLAs
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
- Institute controls in partnership with Operation Risks to ensure risk management is sustainable
- Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
- Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
- Interpret and develop policies and procedures
- Collaborate with and consult with peers, colleagues and multiple level managers
- Manage allocation of people and financial resources for technology operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
Desired Qualifications:
- More experience in Service Desk and Managing large teams. Global exposure on workplace and Digital transformation tools and platforms (CCaaS -Genesys, Five 9, AI Chat bots etc.)
- Vendor Management
- Strong command on Excel and Knowledge on ServiceNow
Skills
IT ServicesServicenowDigitalOperations ManagementTechnologyInfrastructureBusiness ContinuityInfrastructure ServicesOperationsConfiguration ManagementOperations ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Wells Fargo & Company is an American multinational financial services company with a significant global presence, operating in 35 countries and serving over 70 million customers worldwide. It is one of the “Big Four” banks in the United States, alongside JPMorgan Chase, Bank of America, and Citigroup, and is designated as a systemically important financial institution by the Financial Stability Board.
Founded in 1852 by Henry Wells and William G. Fargo, the company’s primary subsidiary is Wells Fargo Bank, N.A., headquartered in Sioux Falls, South Dakota for legal purposes. Wells Fargo is the fourth‑largest bank in the U.S. by total assets and ranks among the largest by deposits and market capitalization. It operates over 8,000 branches, 13,000 ATMs, and is a leading retail mortgage originator and servicer in the U.S., with a servicing portfolio exceeding $1.8 trillion.
In India, Wells Fargo began operations in 2006 with Wells Fargo India Solutions and has since expanded to major offices in Hyderabad, Bengaluru, and Chennai. The India teams support nearly all of Wells Fargo’s business lines, delivering services in technology, operations, risk, analytics, and corporate functions. India is a critical hub in the bank’s global delivery strategy, focusing on innovation, operational excellence, and strong risk management.
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