Area Service Manager - Amritsar / Jammu / Bathinda

Role & responsibilities

Supervision of Service Partner Operations 

• Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner 
• Assist service partners in educating service engineers about the right attitude for handling customer interactions 
• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts 

Management and Trade 

• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor 
• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

Training of Service Engineers 

• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products

Sales and Revenue 

• Promote sales of accessories, water products, spare parts and stabilisers to the service partners
• Interface with service quality team and service partners to communicate targets and incentive schemes

Preferred candidate profile

Candidate with 5+ years of experience into relevant industry (Consumer Durables and Home Appliances) with Service Operations exposure.

Open for Amritsar + Jammu location OR Bathinda