Whirlpool - Branch Commercial Lead

Executive Summary:

The Branch Commercial Lead is a detail-oriented professional critical to maintaining the financial and operational integrity of branch operations. This role demands expertise in managing complex trade schemes, ensuring 100% audit compliance in warehouse management, and enforcing strict financial controls through systematic sign-offs and master cheque governance.

Core Competencies & Responsibilities:

1. Revenue & Scheme Governance:

• Digital Administration: Manage the end-to-end lifecycle of sales schemes, ensuring entries are fed within 3 days and approved without pipeline delays. SFDC
• Financial Accuracy: Validate month-end provisions and tally discount trackers to ensure zero variance in Credit Note (CN) issuance. D&A sheets
• Compliance Filing: Maintain airtight physical and soft-copy documentation for all scheme communications and Statutory/Service Acknowledgement letters. N/A

2. Partner & Financial Risk Management:

• Settlement Cycle: Lead the monthly sign-off process with Trade partners (TP) and Service Partners, ensuring a strict conclusion cycle. T+2 month
• Claims Management: Review sign-off claims and issue formal rejection letters within 7 days for non-compliant submissions; escalate persistent disputes to RCM/DC. 7 days
• Treasury Control: Mitigate credit risk by maintaining valid Master Cheques for all TP codes and monitoring quarterly banking activity. Master Cheques

3. Inventory & Warehouse Oversight:

The Commercial Lead is responsible for ensuring rigorous inventory control and warehouse compliance.

• Physical Verification (PV): Execute quarterly "Blind Count" audits for Finished Goods and Service warehouses, ensuring 100% coverage of high-value defectives (Compressors/Stabilizers). Blind Count
• System Integration: Oversee the posting of DN/SAN for stock variations and ensure all inward/outward DN/SAN registers and PODs are meticulously filed.
• Operational Hygiene: Enforce an aging limit on unaccounted materials and ensure proper segregation of stock within the facility. 3-day aging limit

4. Logistics & Documentation:

This role involves managing the documentation flow to maintain a clear chain of custody and regulatory adherence.

• Chain of Custody: Manage the "Writer Document Handover" process, ensuring pickup sheets and loading charts are digitized and available for audit at all times.
• Regulatory Compliance: Verify that all returns (SRN) and movements are supported by valid E-Way Bills and proper internal approvals.

Key Performance Indicators (KPIs):

The performance of the Branch Commercial Lead is measured against the following key indicators:

• Scheme TAT: 100% feeding in SFDC within 3 days.
• Sign-off Timelines: Completion of all TP/SP settlements within 60 days.
• Inventory Accuracy: Zero unaccounted material beyond 3 days; 100% PV posting accuracy.
• Audit Readiness: Real-time availability of Master Cheques and signed acknowledgment letters.