Banking International BPO Voice Process Bangalore & Hyderabad Urgent

White Horse Manpower Consultancy

Operations Maintenance & Support

Posted: 8 months ago

1-6 years

Hyderabad, Bengaluru

Operations Maintenance & Support

work from office

Full Time

Posted: 8 months ago

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Job Description

Customer queries related to banking products services
Assist customers with account inquiries, transactions, disputes, requests
Ensure adherence to compliance, quality, security guidelines
Maintain accurate docs of customer interactions CRM systems

Required Candidate profile

Meet KPIs: AHT, CSAT, FCR, Quality & Productivity targets
Provide resolution within TAT and escalate complex cases if required
Work in US/UK shifts
Strong problem-solving customer handling skills

Perks and benefits

Plus Incentives and Bonuses

Skills

Voice ProcessBanking Voice ProcessCustomer Service ExecutiveBPOCustomer ServiceCall Center Jobs BangaloreInternational Banking SupportUS Shift JobsBpoVoice Process

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