International Credit Card Dispute Resolution | MasterCard Process
BFSI (Credit & Risk)
Posted: 8 months ago
Posted: 8 months ago
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Job Description
Handle incoming MasterCard dispute cases, chargebacks representments, pre-arbitration, arbitration
Ensure accurate and timely processing with defined TATs
Ensure adherence to MasterCard guidelines network rules
Maintain SLA compliance, internal audit
Prepare strong rebuttal cases to maximize win ratio
Coordinate with issuing banks, acquiring banks, merchants, and internal teams
Ensure accurate and timely processing with defined TATs
Ensure adherence to MasterCard guidelines network rules
Maintain SLA compliance, internal audit
Required Candidate profile
Compile transaction records, merchant documents, supporting evidencePrepare strong rebuttal cases to maximize win ratio
Coordinate with issuing banks, acquiring banks, merchants, and internal teams
Perks and benefits
Incentives and BonusesSkills
Credit Card DisputeChargeback AnalystChargebackDispute ResolutionInvestigationDispute ManagementMasterCard Dispute ProcessResolutionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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