Customer Service Representative

Whitefield Careers
Department Icon Operations Maintenance & Support
Posted: 2 months ago
0-1 years
Bengaluru / Bangalore, Karnataka
Operations Maintenance & Support
work from office
Full Time
Posted: 2 months ago
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Job Description

  • We are looking for an energetic Customer Service Executive / Senior Executive to
  • help us meet Service Delivery requirements. This role is integral to our growth and
  • requires continuous hustling to deliver customer experience for services offered.
  • The role needs apt understanding of financial products and banking domain for a
  • superlative performance. However, this requirement is not binding for a deserving
  • and motivated candidate.
  • Role Description:
  •  Resolve customer queries
  •  Manage customer relationship and retention
  •  Provide full visibility into the Customer service pipeline at every stage of
  • development.
  •  Understand our ideal customers and how they relate to our products.
  •  Building rapport with customer to provide them good experience.
  •  Promoting the organization and products.
  •  Goal Oriented, numbers driven analytical mind.
  •  Knowledge of banking and financial industry preferred.
  • Role Requirement:
  •  Any Bachelors Degree
  •  Must have BPO experience in Inbound & Outbound process (Voice)
  •  Proven ability to drive the Customer Service process from plan to close.
  •  Good command over spoken and written English.
  •  Strength in problem solving, issue-resolution, ability to work in a deadline-
  • driven work environment, attention to detail, and ability to multitask.
  •  Good understanding of reporting and MS office tools
  • Language preferred - English, Tamil, Telugu & Malayalam

Skills

Customer ServiceService DeliveryCustomer RelationshipDeliveryBpo

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