Key Account Manager (KAM)

Key Account Manager (KAM) Department: Sales & Business Development | Mode: On-site | Languages: English, Hindi (Tamil will be added advantage)

About the Role The Key Account Manager (KAM) serves as the primary bridge between the company and its key clients. This role demands a proactive, relationship-driven professional who can manage client expectations, drive revenue through up-selling, and ensure long-term partnership success.

• Key Responsibilities
• Client-Company Coordination Act as the sole point of contact between the company and the client, ensuring seamless communication and coordination at all times.
• Reporting & Updates Ensure timely sharing of reports and updates with clients on a regular and consistent basis.
• Customer Success Tracking Track customer success metrics including Net Promoter Score (NPS) to measure and improve client satisfaction continuously.
• Long-term Relationship Management Nurture and maintain long-term client relationships to drive loyalty and sustained business partnerships.
• Upselling & Revenue Growth Identify and convert opportunities to upsell company products and services to existing clients, ensuring repeat orders and expanded revenue.
• Receivables Management Responsible for tracking and managing receivables from customers on behalf of the company.

Requirements & Skills

• Preferred Background Civil / Construction engineering
• experience B2B sales or key account management Experience working with large enterprise
• clients
• Key Skills Strong client communication & relationship
• management Revenue ownership upselling & repeat
• business Financial acumen receivables tracking
• Reporting & data presentation
• Language Requirement: English, Hindi (proficiency required)