Solution Strategy Director

As the Solutions Strategy Director FSPS, you will report to the Chief Product Officer and work with key clients and stakeholders to build and maintain a solution strategy and roadmap for the financial and professional services verticals. You will be responsible for creating and implementing the strategic direction, go-to-market strategies, and successful launch of new and existing solutions The role will involve collaborating with key stakeholders, account directors, marketing and technology development colleagues. Your expertise in understanding business support services and processes within these verticals (especially presentation & creative services), as well as entrepreneurial mindset and drive to leverage technology (especially AI) to disrupt existing processes will enable your success.

• Lead the creation and execution of the FSPS solution strategy, ensuring alignment with the companys overall vision and goals.
• Create/maintain strategies that support the growth for designated service line. This includes development of key customer personas and plans to drive product adoption and revenue growth, identifying project costs and managing all projects within budget and identifying opportunities for profit enhancement through process efficiencies
• Conduct thorough market analysis & segmentation, including customer research, competitive intelligence, and emerging industry trends. Leverage these insights to identify market opportunities, customer pain points, and potential areas for product differentiation.
• Coordinate with marketing and sales teams to develop go-to-market plans, solution positioning, solution launches and updates, and sales enablement materials.
• Oversee the end-to-end solution strategy process, from ideation to launch, ensuring timely and successful delivery to our first clients.
• Lead cross-functional teams to define and execute the program, establish project timelines, and manage resources effectively.
• Establish strong relationships with key stakeholders, both internally and externally, to understand their requirements and effectively address their needs.
• Act as a bridge between different departments to ensure seamless communication and alignment of goals.
• Effectively communicate the solution strategy, and progress, seeking alignment and support across the organization.
• Develop compelling and differentiated product positioning and messaging that resonates with target customers.
• Develop and coach field client support teams as appropriate in the evolution of the Williams Lea proposition and service delivery
• Provide SME support to field when required for QBR, “C-Level Meetings”.
• Collaborate with Product and Technology teams to enhance existing platforms, explore new technologies that will enhance our ability grow top line. 
• Establish relationships with external service partners (technology, equipment vendors, software providers)
• Encourage innovation, ideas and input regarding service improvements from all employees
• Ensure that communication is effective and sharing of knowledge is routine
• Challenge the status quo where appropriate and seek innovative service solutions
• Regularly report on achievements and issues using the prescribed technology / tools, escalating issues where required
• Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment
• Stay updated on global industry trends, regulatory changes, and competitive landscape to anticipate market shifts and adjust product strategies accordingly.

• Background in top strategy firm or investment back and entrepreneurial mindset to build and deliver innovative, disruptive solutions that generate business value for these companies
• Strong experience of presentation and creative services within the financial and/or professional services vertical with experience leveraging them to drive innovation.
• Bachelors degree in a relevant field; MBA or advanced degree preferred.
• Excellent leadership skills with the ability to influence and collaborate with cross-functional teams.
• Exceptional communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences and especially C-level executives in these verticals
• Strong business acumen and strategic thinking abilities.
• Experience working in a global context, preferably with exposure to international markets.
• Minimum of undergraduate degree required in a related filled, or equivalent years of experience. 
• Experience working in a strategic context with proven ability to translate strategy into delivery; able to effectively deliver change management in complex environments
• Demonstrated client relationship management skills at the executive level
• Ability to manage and coach teams across a matrix/virtual environment to their optimal levels
• Detail oriented, decisive and proactive problem solver