Senior Advisor-Client Financial Operations

BA Financial Operations is looking for a competent resource to join its a globally distributed team in Payments Function as Senior Advisor. The responsibilities of this role fall into the following Task Areas: Account Maintenance, Payment Monitoring & Payment Validation. This position works with Internal Acclaim Application, Bank – Card – Investment Portal, MS Excel & JIRA. Along with various process logs / registers. Effectively interacting with other FinOps Functions and Other teams as required for task delivery.

This position will be responsible for / expected to have the following:

• Performs basic & intermediate Payments processes by following Standard-Operating-Procedures specific to Payments operations in the areas of Account Maintenance, Payment Monitoring & Payment Validation with limited or no supervision. Meets delivery & quality requirement / parameters


• Performs does quality checking. Ready to take additional assignments/challenges, Flexible with Tasks/Assignments and shift alignment.


• Works collaboratively with team members; consults supervisors/SMEs when required, provide resolutions as needed. Learns from working with colleagues with different backgrounds and experience


• Shares observations / views / feedback on processes improvements to the seniors and exhibits Process Knowledge by coming up with innovative process improvement suggestions



• Seeks ways to gain in depth process knowledge. Actively participates in the Domain Training Programs, completes it successfully by clearing post training evaluation.


• Highlights if any exception / deviation found and works towards a resolution and maintaining process controls

• The candidate should have at least 2 years’ experience in similar industry / processes with US / Global clients


• Must have knowledge and experience with the Acclaim or similar platform system


• Possesses good analytical skills & Accounting knowledge, understanding of financial entries and impacts


• Proficient in MS Excel and MS Word


• Strong sense of urgency, ownership and accountability for completing the assigned task

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• Flexible with shift alignment and ready to work as per the plan


• Ability to maintain a positive attitude


• Good written and verbal communication skills needed to work effectively with internal and external customers.


• Ability to collaborate with a team and work well with others


• Prior knowledge and experience 3rd party vendor systems (debit cards, banking system etc.) will be a plus.


• Prior experience with reimbursement administration accounts (HSA, FSA, HRA, etc.) or other consumer driven health care accounts will be a plus