Business Development Team Lead

Team Lead BDR, Pune

The Team Lead Business Development Representative is an individual contributor who provides daily operational and process leadership to the BDR team; acting as the primary SME for qualification standards, scripts, cadences, Salesforce hygiene, and lead-routing workflows; while serving as the first point of contact for quality checks, coaching, onboarding support, and cross-functional alignment with Inside Sales to enhance overall team productivity.

• Key responsibilities of this role include:
• SME Support and Individual Contributor
• Act as the SME for scripts, outreach cadences, qualification criteria, and Salesforce usage, ensuring consistent team-wide best practices.
• Provide peer-level coaching on call quality, objection handling, tonality, and messaging.
• Meet daily/weekly outreach and activity KPIs across calls, emails, sequences, follow-ups, and SQL quality standards.
• Conduct effective discovery and qualification to ensure accurate and high-quality handoff to Inside Sales.
• Maintain CRM hygiene including notes, dispositions, and next-step planning.
• 2.
• Operational Support
• Act as the first point of contact for BDRs on lead logic, routing and system issues.
• Identify workflow inefficiencies or CRM challenges and escalate to the Assistant Manager/Manager.
• Support daily operations by coordinating with Sales Ops, Inside Sales Team
• 3.
• Continuous Improvements & Projects
• Recommend enhancements to messaging and outreach strategy.
• Participate in pilots for new tools, templates, and process innovations.
• Contribute documentation, SOP updates, and training materials.
• Reports To : Digital Sales Manager
• Required skills and qualifications
• Graduate degree in any discipline
• 6-9 years of experience in Inside Sales, BDR/SDR roles, lead qualification, tele-sales, or customer-facing outreach functions.
• Prior exposure to U.S. customers, B2B sales environments, or shared services/GCC models preferred.
• Strong command over cold calling, email outreach, sequencing, follow-ups, and qualification frameworks.
• Hands-on experience with Salesforce (preferred) including lead management, dispositioning, notes, and dashboards.
• Clear verbal communication, neutral accent, strong writing skills for professional email outreach.
• Strong understanding of Rules Of Engagement, lead routing, outreach cadences, and quality expectations.
• Ability to work cross-functionally.
• Ability to guide peers on scripts, tonality, objections, and best practices
• Personal Attributes
• Demonstrates maturity, reliability, and consistent work ethic in a performance-driven environment.
• High Ownership towards team and personal outcomes.
• Encourages team morale and maintains composure under pressure.
• Able to guide, support, and elevate peers through expertise, not position.
• Comfortable with high-volume outreach and handling repeated objections.
• Focused on delivering value, accuracy, and positive experience during qualification.
• Proactive problem-solving skills