Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Work within the defined Incident, Request, Asset and Configuration Management process.
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
- Manage support interactions through the IT Service Management System.
- Follow-up to ensure service delivery and system integrity with end users.
- Protect the company by handling business sensitive information with appropriate confidentiality.
- Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Maintain desktop images and configurations to provide performance monitoring and tuning of systems.
- Maintain inventory of IT assets, installed software and manage software licensing.
- Troubleshooting basic network connectivity, WiFi issues
- Update tickets with accurate and timely records of work performed and resolution detail.
- Coordinate hardware warranty repair.
- Perform scheduled patch management.
- Perform security management.
- Other duties as assigned
- EDUCATION AND QUALIFICATIONS:
- 3+ years of experience performing customer-facing/end-user technical support without immediate supervision
- Batchelors Degree in any stream required (or higher)
- Certifications such as CompTIA A+ / Net+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are preferred.
- Active Directoryuser and group administration
- Experience with Windows Server and O365
- Experience with Windows 11
- Experience with ServiceNow or similar ITSM ticketing system
- Excellent organization, communication and written skills, proficiency in English
- Demonstrated ability to apply critical thinking to solve problems
Skills
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