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Job Description
- As a skilled Salesforce Developer with expertise in Service Cloud, you will play a crucial role in designing, customizing, and implementing Salesforce Service Cloud solutions to enhance customer service processes. Your responsibilities will include:
- Designing, configuring, and customizing Salesforce Service Cloud features like Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements.
- Developing custom solutions using Apex, Visualforce, LWC, and Flow for improved Service Cloud functionality.
- Integrating Service Cloud with third-party applications and internal systems.
- Collaborating with business stakeholders to gather requirements and translate them into technical solutions.
- Working on automation, workflow rules, process builder, and advanced flows to streamline service operations.
- Ensuring code quality through unit testing and adherence to Salesforce best practices.
- Participating in deployment, release management, and ongoing support activities.
Your qualifications should include:
- 3+ years of Salesforce development experience with a focus on Service Cloud.
- Strong knowledge of Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base.
- Hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows.
- Good understanding of Salesforce security model and data model.
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- Experience with REST/SOAP API integrations.
- Salesforce Service Cloud Consultant certification (preferred, not mandatory).
In addition, you will benefit from:
Opportunity to work on challenging Salesforce Service Cloud implementations.
Exposure to the latest Salesforce technologies and cross-cloud projects.
Collaborative work environment with growth opportunities.,
Skills
Case ManagementManagementConsultantApexRelease ManagementVisualforceSalesforce DevelopmentService CloudDeploymentIntegrationFlowLWCUnit TestingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Winfomi is a cutting-edge business solutions provider specializing in AI-powered automation to drive efficiency and growth. Our team of experts develops and implements tailored strategies that optimize workflows and reduce operational costs. With a strong focus on innovation and client satisfaction, we empower businesses to achieve their full potential.
Important dates & deadlines?
Application Deadline
02 Nov 25, 01:04 PM IST
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