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Hiring | Network Engineer | Routing & Switching | No Notice Period
Operations Maintenance & Support
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Job Description
We are looking for a Network Support Engineer - Routing & Switching with hands-on experience in telecom/ISP environments. The role involves troubleshooting network connectivity issues, supporting broadband and fiber services, analyzing network performance, and providing excellent customer support through voice interactions.
Key Responsibilities
- Handle inbound customer calls related to network and connectivity issues.
- Troubleshoot routing, switching, broadband, fiber, modem, router, and ONT-related problems.
- Diagnose and resolve issues involving TCP/IP, DNS, LAN, and WAN environments.
- Analyze network alarms, diagnostics, and performance parameters to identify root causes.
- Coordinate with internal teams and field technicians for timely issue resolution.
- Ensure adherence to SLAs, customer satisfaction, and operational performance metrics.
- Deliver exceptional customer experience through effective communication and problem resolution.
Required Skills
- Minimum 2 years of experience in Telecom/ISP support
- Strong knowledge of Routing & Switching concepts
- Hands-on understanding of TCP/IP, DNS, LAN/WAN
- Experience with broadband, fiber, routers, modems, and ONT devices
- Network troubleshooting and fault isolation skills
- Strong verbal communication and customer handling skills
- Ability to work in a fast-paced, target-driven environment
- Customer de-escalation and problem-solving capabilities
Good to Have
- Experience in Telecom or ISP support environments
- Remote network troubleshooting experience
- Knowledge of NPS, CSAT, and FCR metrics
- Exposure to sales or upselling practices
- Experience supporting international customers
Interested candidates can share their updated CV at:pournima.bagade@wipro.com | Subject Line:Application for Network Support Engineer - Routing & Switching
Skills
SwitchingCustomer EngagementHubRouting And SwitchingOSI ModelUDPCustomer SatisfactionSTPCustomer SupportCustomer SatisfactionCustomer HandlingSupport EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
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