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Job Description
Role & responsibilities -
Handle inbound voice calls related to internet service issues and ensure timely restoration through remote troubleshooting or coordinated field support, while meeting defined service levels and customer experience targets.
- Basic understanding of TCP/IP, DNS, LAN/WAN concepts
- Knowledge of broadband, fiber, modem, router, and ONT devices
- Ability to interpret diagnostic tools, alarms, and line parameters
- Strong verbal communication and problem-solving skills
- Ability to work in a fast-paced, metric-driven environment
- Customer handling and de-escalation skills
Preferred candidate profile
Looking for candidates with 1-3 years of experience in Telecom/ISP Technical Support, Broadband Repair, Network Troubleshooting, or Internet Support. Candidates should have hands-on experience in troubleshooting fiber, modem, router, and connectivity issues over voice support, with strong customer handling and problem-solving skills. Experience with Comcast/Xfinity or similar ISP processes is highly preferred.
Skills
LAN/WANNetwork SupportRouter ConfigurationONT SupportCustomer HandlingEscalation ManagementNetwork MonitoringInbound Voice SupportTechnical SupportCustomer HandlingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
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