.webp){kind=logo}
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Role & responsibilities
Management of daily activities of a team size of 200+ analysts
- Engages in Customer Escalations
- Ensures achievement of all system, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Demonstrated ability to develop and implement process enhancements including technology and performance
- Ability to plan, prioritize, organize and communicate/sell effectively
- Proficiency in Work-force management applications, Quality tools and technologies
- Experienced in goal setting (defining and prioritizing specific, driving objectives)
- Responsible for Process level compliance on various standards.
- Backup for the SDL in absence
Skills
Service Delivery ManagementCustomer ServiceDelivery ManagementService ManagementBPOServicingOperations ManagementDeliveryCustomer ServiceOperationsOperations ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
Similar Jobs
View all
New Operations Maintenance & Support roles in Hyderabad.
One email a day. Unsubscribe any time.
