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Job Description
Deputy Manager - Process Excellence
Looking for an experienced Process Excellence / Business Excellence professional with strong exposure to the BPO/BPM/outsourcing industry. The role will focus on driving process improvement, Lean Six Sigma initiatives, business transformation, and operational excellence across large engagements.
Key Responsibilities
- Lead Process Excellence and Quality improvement initiatives across large engagements.
- Identify process gaps and drive efficiency, productivity, quality, CSAT and cost improvements.
- Lead Lean, Six Sigma and Kaizen projects.
- Drive transformation programs involving process re-engineering, analytics and automation.
- Implement benchmarking, best practices and process standardization across accounts.
- Partner with Operations, clients and cross-functional stakeholders to identify and close improvement opportunities.
- Drive governance and ensure achievement of key process metrics, KPIs and SLAs.
Key Requirements
- Strong experience in Process Excellence / Business Excellence / Operational Excellence.
- Experience in BPO/BPM/outsourcing/offshoring environments.
- Hands-on experience leading Lean and Six Sigma projects.
- Experience in large-scale business transformation and process re-engineering initiatives.
- Exposure to automation, analytics and digital transformation.
- Strong client and stakeholder management skills.
- Good knowledge of MS Excel and PowerPoint.
- Mandatory: Certified Six Sigma Black Belt from a recognized institute.
Skills
OperationsBPOBusiness ExcellenceSix Sigma Black BeltOutsourcingLeanKaizenOperational ExcellenceOperationsBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
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