Wishup - Head - Human Resources

Role Overview:
We are looking for an entrepreneurial, hands-on HR Lead to build, scale, and protect our culture as we grow from 400 to 1200 employees. You aren't just managing policiesyou are designing the entire employee experience from the ground up. You will partner directly with the founders to establish agile people processes, manage rapid hiring cycles, and ensure our culture remains vibrant and aligned as we scale.
Key Responsibilities:
- HR Strategy & Operations: Develop and execute HR strategies that support business growth; streamline HR workflows, onboarding, and offboarding processes.
- Employee Relations & Engagement: Serve as the primary point of contact for employee grievances; implement initiatives that boost morale, retention, and team cohesion.
- Performance Management: Drive the annual/quarterly performance review cycles, OKR/KPI tracking, and manager-training initiatives.
- Learning & Development: Identify skills gaps and implement training programs to promote continuous learning and career progression.
- Compensation & Benefits: Manage payroll inputs, evaluate compensation structures against market trends, and oversee employee benefits programs.
- Compliance & Policy: Ensure all HR policies, employee handbooks, and workplace practices comply with local, state, and federal labor laws.
- Build the Infrastructure: Design and implement foundational HR processesonboarding, offboarding, compensation structures, and a lightweight, high-impact performance feedback loop.
- Founder Advisory & HR Ops: Serve as a trusted advisor to founders and managers on team structure, conflict resolution, and leadership. Handle the execution of payroll, lightweight compliance, and HRIS management.
- Agile Problem Solving: Address day-to-day people issues quickly and empathetically, adapting policies on the fly as the company's needs change.
Requirements & Qualifications:
- Startup DNA: 4+ years of HR/People Ops experience, with at least 2 years in a fast-paced startup environment (Series A or B stage is a massive plus).
- The Builder Mindset: Proven track record of creating HR programs from scratch, rather than just executing existing corporate playbooks.
- Execution Focus: You are comfortable being a team of one initiallywilling to handle administrative payroll tasks one hour and high-level strategy with the CEO the next.
- Tech Savvy: Expert proficiency with modern startup HR tech stacks (e.g., Rippling, Deel, BambooHR, Notion, Slack).
- High EQ & Resilience: Exceptional communication skills and the mental agility to handle rapid changes in business priorities.

What Makes This Role Unique:
- Direct Impact: You will have a seat at the table and a direct hand in shaping the company's culture and future org chart.
- No Bureaucracy: We value outcomes over red tape. If you see a problem, you have the autonomy to fix it immediately.
- Growth Potential: As the company grows, your role and team will expand, offering a fast track to a Head of People or VP role.
What's in it for you:
- Receive a more-than-competitive salary plus benefits.
- Performance-driven and transparent work culture.
- Enjoy a culture with opportunities for growth and learning.