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Job Description
Contact our recruiter anjali.b@wissenpro.com
Analyst - WFM Planning & Scheduling | IEX, Alvaria, Workforce Management, Scheduling Analyst
Seeking an experienced WFM Planning & Scheduling Analyst with strong expertise in Workforce Management, scheduling, forecasting, intraday planning, workforce optimization, and contact center operations. Responsible for schedule generation, IDP/intraday planning, forecast uploads, staffing optimization, shrinkage planning, scheduling analysis, queue management, and real-time schedule adjustments using IEX, Alvaria, eWFM, SQL, and Power BI. Strong experience in contact center WFM operations, scheduling automation, workforce analytics, reporting, SLA management, and stakeholder coordination required. Candidates should have experience managing high-volume international operations, scheduling workflows, workforce forecasting, and schedule optimization in fast-paced BPO/customer support environments. Experience with WFM tools, reporting dashboards, workforce analytics, and scheduling process improvement strongly preferred.
Skills
IEXWorkforceRTAReal Time AnalysisWFMForecastingWorkforce ManagementReal Time PcrCustomer SupportOperationsBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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