Inside Sales Representative

Key Responsibilities

• Handle inbound and/or outbound calls from international customers in a professional and courteous manner.


• Understand customer requirements, concerns and expectations and provide appropriate solutions.


• Resolve customer queries efficiently while maintaining a high standard of customer experience.


• Handle customer retention and save opportunities by understanding customer concerns and offering suitable solutions.


• Identify opportunities for upselling and cross-selling relevant products or services.


• Meet individual and team-level targets related to customer satisfaction, sales, retention, quality and productivity.


• Build strong relationships with customers through effective communication and active listening.


• Handle objections and difficult customer interactions professionally and work towards positive outcomes.


• Follow defined call handling procedures, quality standards and compliance requirements.


• Accurately document customer interactions and update relevant systems/CRM.


• Maintain required productivity, attendance and adherence standards.


• Escalate complex or unresolved issues to the appropriate team while ensuring proper follow-up.


• Consistently work towards achieving process KPIs and contributing to overall team performance.

Candidate Profile

We are looking for candidates who:

• Have excellent verbal communication skills in English.


• Have prior experience in an International BPO / International Voice Process.


• Have experience in Sales, Retention, Upselling, Cross-selling or Customer Service.


• Are comfortable handling customers over the phone.


• Have strong objection-handling and convincing skills.


• Possess good listening, problem-solving and interpersonal skills.


• Are target-oriented and comfortable working with performance-based KPIs.


• Can remain calm and professional while handling difficult customers.


• Have a customer-centric approach with a strong focus on service quality.


• Are willing to work in a 247 environment / rotational shifts, including night shifts, as per business requirements.


• Are comfortable working from the office in Indore.

Preferred Experience

Candidates with experience in the following areas will be preferred:

• International Voice Process


• International Customer Support


• Customer Retention


• Inside Sales


• Telesales


• Upselling / Cross-selling


• Customer Relationship Management


• Telecom / E-commerce / Travel / BFSI / Healthcare / Technology or other international processes

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