International Technical Support For BPO

• International Technical Support for BPO
• Company: Witbloom Training & Placement
• Job Location: Bengaluru, Karnataka, India
• Employment Type: Full-time
• Experience Required: 1 - 5 years
• Salary: 2L4L a year
• About the Role

DescriptionWe are seeking an International Technical Support professional to join our team in India. The ideal candidate will provide exceptional technical assistance to our global clients, ensuring their issues are resolved effectively and efficiently.

• Key Responsibilities
• ResponsibilitiesProvide technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software and hardware.
• Document and track customer issues and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Assist in the development of technical documentation and user guides for clients.
• Skills and Qualifications1-5 years of experience in technical support or a related field.
• Skills Required
• Strong knowledge of computer hardware and software troubleshooting.
• Familiarity with networking concepts and protocols.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in using support ticketing systems and remote desktop tools. .