City Operations Manager - 30 Premium Gyms, Delhi NCR - WTF Gyms

City Operations Manager - 30 Premium Gyms, Delhi NCR - WTF Gyms

About WTF

WTF Gyms runs 60 premium gyms of its own across Delhi NCR plus ~200 partner gyms (WTF Powered), with 85,000+ members. A premium gym runs 16-18 hours a day. Members judge us every hour on clean washrooms, working machines, cool air and a trainer on the floor.

For executors who run service operations across many sites today - gym, quick-commerce, home services, retail, QSR or hotel chains. Not for single-gym, desk-MIS or sales roles.

What you own

• How 30 WTF gyms run and feel, every day: equipment uptime, cleanliness and hygiene, staffing at peak hours, member NPS and complaint SLAs.
• Unannounced weekly audits of every gym with photo proof, through 2 Ops Associates. Every gap closed with an owner and a date - a recovery plan, not a status update.
• Rosters and design-number staffing for front desk, trainers and housekeeping, a floater bench, attendance and attrition, all with HR.
• Every member-felt fault (AC, washroom, showers, machines) fixed the same day with our Facility team and vendors; repeat faults removed.
• Trainer and front-desk quality through mystery audits, grooming and onboarding checks. Re-training with L&D; re-train twice, then exit.
• New gym openings in your city: readiness checklist, launch on the date, and the first 30 days stabilised.
• Vendor scorecards: housekeeping, security, pest, AMC.
• A daily ops dashboard by 10 am and the weekly Ops Review with Area Managers. You build the tracker yourself.

Who fits

• 6-10 years in multi-site service ops, with 3+ years owning 15-30+ sites. Typical backgrounds: Urban Company Category / Senior Category Manager; Zypp, Blinkit or Zepto Cluster or City ops; Cult.fit Cluster Manager; Lenskart Area Ops Manager; Licious Store Director to Area; hotel Duty or Front Office Manager moving into multi-site work.
• You can quote the numbers you moved: before to after, how many sites, how many months.
• On the ground 5 days a week, including 6 am and 9 pm peaks and weekends.
• Builds your own dashboards in Excel or Sheets; SQL or Metabase is a plus.

Work: Sector 9, Noida (head office) + daily gym visits across your half of Delhi NCR (2 openings: NCR-East, NCR-West) • full-time, on-site • 6 days • CTC 12-18 LPA + up to 3 LPA on the ops scorecard + travel allowance.