Operations Manager - WTF Academy, Partner Gyms & New Verticals

Operations Manager - WTF Academy, Partner Gyms & New Verticals

About WTF

WTF runs 60 premium gyms plus ~200 partner gyms under WTF Powered (we run the gym for its owner and grow its revenue), with 85,000+ members. Alongside them we run WTF Academy (fitness-trainer certification courses), Metaboliq (doctor-led weight loss), WTF Equipment (installation and service) and WTF Reboot (corporate wellness).

For executors who have run a partner, franchise or multi-centre training network and owned its numbers. Not for sales-only, call-centre or project-coordinator roles.

What you own

• WTF Powered delivery: every new partner gym live within 21 days of signing; a monthly standards audit at every partner gym; the growth playbook executed on the ground, with partner revenue tracked against baseline; partner NPS and churn; collections and revenue-assurance checks.
• WTF Academy operations: batch calendar and faculty rosters; practicals inside WTF gyms, attendance, exams and certificates; placement of certified trainers into WTF and Powered gyms (70% placed within 60 days).
• One loop: partner gyms need trainers, and Academy supplies them. You run source, train, place, audit, re-train.
• The weekly Verticals Ops Review. You chair it. The Metaboliq, Equipment and Reboot leads report their SLAs into one tracker and one red/amber/green format.
• Setup: SOPs, checklists, the audit tool and dashboards built from zero, by you.
• Team: lead the Academy coordinators and partner-success / audit executives.

Who fits

• 6-10 years, with 3+ running a network of 20+ partner or franchise units or training centres. Typical backgrounds: OYO Area / Partner Account Manager; Cult.fit franchise or expansion ops; Urban Company Category Manager (partner onboarding and training); Lenskart franchise ops; training-institute centre or placement ops.
• Has set up an ops function where there were no SOPs, and can show the before and after numbers.
• In the field 3-4 days a week at partner gyms and Academy batches.

Work: Sector 9, Noida + partner gym visits across Delhi NCR (some travel outside NCR) • full-time, on-site • 6 days • CTC 15-22 LPA + up to 3 LPA on the ops scorecard.