Salesforce Business Analyst

Sector: Communication

Location: Chennai, Tamil Nadu

RTH: Yes

Experience

• Total Experience: 56 years
• Relevant Experience: 5 years (Salesforce Sales Cloud / Service Cloud)

• Strong experience in Salesforce Sales Cloud and/or Service Cloud
• Requirement gathering and business process analysis
• Creation of user stories, process flows, and functional specifications
• Familiarity with Salesforce data model (Objects, Fields, Relationships)
• Experience with UAT coordination and end-user training
• Proficient in tools like JIRA, Confluence, or similar
• Excellent stakeholder management and communication skills

As a Salesforce Business Analyst, you will be part of the Salesforce Applications Team within the IT organization. You will collaborate with administrators and developers who manage system administration for 1500 users and continuously enhance workflows, object models, and configurations to support evolving business needs.

Responsibilities

• Work with stakeholders to gather requirements, focusing on delivering value beyond immediate requests.
• Document and create functional solutions in collaboration with developers, following Salesforce best practices and architectural guidelines.
• Act as liaison with other support teams to ensure smooth project execution.
• Coordinate User Acceptance Testing (UAT) and conduct end-user training sessions.
• Ensure all processes and documentation (user stories, flows, functional specs) are well maintained.