Senior Director

• Designation - Sr. Director
• Role- Digital Transformation for Healthcare Domain (Payor and Providers)
• Location - Bengaluru, Gurugram, Chennai, Pune, Mumbai and Hyderabad

Role Purpose

• WNS is seeking a visionary Digital Transformation leader to drive business transformation using next-generation technologies.
• Lead end-to-end digital transformation initiatives and build scalable digital capabilities.
• Advance applied research in emerging technologies such as AI, GenAI, Agentic Systems, and HyperAutomation.
• Deliver measurable business outcomes for WNS and its clients.
• Bring strong healthcare industry expertise across payers and providers.

Digital Transformation Leadership

• Lead enterprise-wide digital transformation initiatives aligned with client business objectives.
• Engage with clients to understand organizational challenges, operating models, and priorities.
• Design innovative digital solutions, functional architectures, and deployment strategies.
• Take a hands-on role across the transformation lifecycle (strategy, solutioning, architecture, delivery).
• Partner with client CXOs and senior WNS leadership to define and execute transformation roadmaps.

Industry Knowledge

• Leverage deep healthcare industry experience across payers and providers.
• Build digital solutions, capabilities, and products for healthcare clients.
• Apply expertise across UM, clinical, RCM, and administrative functions.
• Develop thought leadership in healthcare digital transformation.
• Understand the impact of data, AI, Agentic AI, and CX across the healthcare ecosystem.

Capability Development

• Build and scale digital transformation capabilities (frameworks, accelerators, best practices, reusable assets).
• Enable teams through mentoring, training, and knowledge sharing.
• Drive adoption of AI, GenAI, Agentic systems, and HyperAutomation across engagements.
• Establish governance models, deployment strategies, and operating frameworks.