Senior Operations Associate

We are hiring experienced Bengali Chat Specialists to manage customer interactions through chat support channels for international customers. The ideal candidate must be fluent in Bengali and English, have experience handling multiple concurrent chats, and possess strong written communication and customer service skills.

Role & Responsibilities

• Handle multiple concurrent chat interactions with international customers.
• Resolve customer queries accurately and efficiently through chat support.
• Deliver high-quality customer service while maintaining SLA and quality metrics.
• Escalate complex issues to the relevant teams as required.
• Maintain productivity, quality, and customer satisfaction targets.
• Ensure compliance with company policies and process guidelines.

Mandatory Requirements

• Graduate in any discipline.
• Minimum 2 years of experience in International Chat Process.
• Fluent in Bengali (Read & Write) and English.
• Experience handling 2-4 concurrent chats simultaneously.
• Excellent written communication and grammar skills.
• Good typing speed and multitasking abilities.
• Comfortable working in a 24x7 rotational shift environment.
• Willing to work from office.

Preferred candidate profile

Preferred Skills

• Strong customer service orientation.
• Ability to handle challenging customer situations professionally.
• Familiarity with CRM and ticketing tools.
• Problem-solving and analytical skills.
• Adaptability to a fast-paced work environment.

Shift Details

• Rotational Shifts (24x7 Environment)
• Rotational Weekly Offs
• Work From Office

Compensation

• Best in Industry
• Performance-Based Incentives (If Applicable)