L12 CHIEF OPERATING OFFICER RCO

The Role

• The Chief Operating Officer (RCO) is responsible for driving organization-wide operational excellence, execution discipline, and sustainable business performance. This role works closely with executive leadership to translate strategic objectives into measurable operating plans, strengthen organizational capabilities, and ensure effective execution across functions.
• The COO provides leadership across people, processes, performance, governance, and operational strategy while ensuring the organization remains scalable, accountable, efficient, and aligned with its long-term objectives.

• Lead organization-wide operations aligned with business strategy and priorities.
• Translate organizational goals into measurable plans, KPIs, and accountability.
• Strengthen operating systems, governance, and performance management.
• Drive cross-functional collaboration and resolve operational challenges.
• Monitor KPIs, identify performance gaps, and implement corrective actions.
• Improve productivity, quality, cost efficiency, and operational scalability.
• Strengthen workforce planning, leadership capability, and resource utilization.
• Identify operational risks and ensure effective mitigation and business continuity.
• Partner with executive leadership on growth, transformation, and strategic priorities.
• Build a culture of accountability, transparency, and continuous improvement.

ORGANIZATIONAL OPERATIONAL PERFORMANCE

Deliver Consistent Achievement Of Agreed Organizational KPIs Across

• Operational efficiency and productivity
• SLA and quality performance
• Cost and resource optimization
• Cross-functional execution
• Leadership and workforce effectiveness
• Process maturity and scalability
• Risk mitigation and business continuity

• Operational Complexity — Simplify processes and eliminate inefficiencies.
• Execution Gaps — Convert strategy into measurable results.
• Accountability Gaps — Strengthen ownership and performance discipline.
• Scalability Challenges — Build systems and capabilities for sustainable growth.
• Operational Risk — Identify risks early and ensure effective mitigation.

• Strategic Thinking – Sees the bigger picture and makes decisions aligned with long-term goals.
• Executive Accountability – Owns outcomes and drives accountability across functions.
• Operational Discipline – Turns strategy into execution, measurable results, and continuous improvement.

• Enterprise Impact — Shape organization-wide strategy and performance.
• Executive Exposure — Partner with senior leadership on key priorities.
• Transformation — Drive process, system, and organizational improvements.
• Leadership Growth — Build high-performing leaders and teams.
• Strategic Ownership — Influence long-term growth and operational direction.

• Bachelors or Masters degree in Business, Operations, Engineering, Management, or a related field.
• 15+ years of progressive leadership experience in Revenue Cycle Management.
• Proven experience leading multiple functions, senior leaders, and cross-functional teams.
• Strong expertise in strategic planning, governance, performance management, and process optimization.
• Ability to translate business strategy into measurable execution and scalable operations.
• Strong Revenue cycle management, risk management, analytical, decision-making, and stakeholder-management skills.
• Proven experience in organizational transformation and continuous improvement.
• Experience in technology, healthcare software, or other process-driven industries preferred.

Contact us on [HIDDEN TEXT] / 9047477375

To Apply: https://careers.wonderws.com