Customer Support Executive

Location: Bangalore HSR

Job Type: Full-Time

Experience Required: Minimum 1 year

Working Days: 6 days a week

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a prompt and professional manner.
  
• Resolve customer complaints and provide appropriate solutions and alternatives.
  
• Maintain customer satisfaction by providing accurate, valid, and complete information.
  
• Keep records of customer interactions, process customer accounts, and file documents.
  
• Follow communication procedures, guidelines, and policies.
  
• Escalate unresolved issues to the appropriate internal teams.
  
• Identify customer needs and help customers use specific features or services.
  
• Work closely with other departments to ensure customer needs are met.

Requirements:

• Minimum 1 year of experience in a customer support or customer service role preferably in retail industry.
  
• Excellent verbal and written communication skills in English.
  
• Strong customer handling skills and a calm, empathetic approach to problem-solving.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Basic computer knowledge and proficiency with CRM systems or customer service software.
  
• Team player with a positive attitude and willingness to learn.