Team Lead

Team Leader Customer Support | Job Responsibilities

• Lead, supervise, and support a team of customer support representatives to ensure high service quality
• Monitor daily operations, assign workloads, and manage team schedules
• Coach, mentor, and motivate team members to achieve individual and team performance goals
• Handle customer escalations and resolve complex or sensitive issues efficiently
• Monitor calls to maintain service standards and quality assurance
• Track and analyze key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction
• Prepare performance reports and provide insights to management
• Identify training needs and implement continuous improvement initiatives
• Collaborate with cross-functional teams to improve customer experience and support processes
• Ensure compliance with company policies, procedures, and data protection standards

Work Location/Interview Location: Writer Information, Kukatpally, Hyderabad

Employment Type: Full-time

Salary : 3.5 lpa to 3.7 lpa

Job Overview: Requirements:

• Qualification: Graduation is mandatory.
• - Proficiency in English and Telugu(mandatory).
• - Excellent verbal communication and listening skills.
• - Strong customer handling and interpersonal skills.

Work Conditions:

• Shift Timings: 24/7 rotational shifts (Including night shifts)
• Working Days:6 days a week, 1 rotational week off

HR Details - Praveni - 7386839367