Walk-in || Assistant Manager

Key Responsibilities

• Manage day-to-day CKYC operations, including document verification, data validation, record creation, and modification.
• Ensure accurate processing and timely submission of CKYC records as per applicable guidelines and agreed TAT.
• Monitor daily productivity, quality, backlog, and SLA performance.
• Handle CKYC-related rejections, discrepancies, and resubmissions, ensuring timely resolution.
• Ensure compliance with KYC norms, internal policies, and applicable regulatory requirements.
• Lead and manage the operations team, including workload allocation, performance monitoring, and coaching.
• Prepare and review daily, weekly, and monthly MIS reports.
• Coordinate with internal stakeholders and clients to resolve operational issues and process escalations.
• Identify process improvement opportunities to enhance productivity, quality, and operational efficiency.

Required Skills and Experience

• Relevant hands-on experience in CKYC operations is mandatory.
• Strong understanding of CKYC record processing, validation, uploads, modifications, and rejection handling.
• Experience in team management and operational performance monitoring.
• Good knowledge of Excel, MIS reporting, and data analysis.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to manage high volumes while maintaining quality and TAT.

Preferred Candidate Profile

• Candidates currently working in CKYC or banking operations.
• Experience in handling a team and managing operational deliverables.
• Immediate joiners preferred