Call Center Supervisors

XEAM Ventures Pvt Ltd

Operations Maintenance & Support

85+ Applicants

Posted: 8 months ago

2-6 years

Bhubaneswar

Work from Office

Posted: 8 months ago

Applicants: 85+

Job Description

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Job Description

As a Call Center Supervisor, you will be tasked with supervising the daily operations of a call center team, guaranteeing compliance with company protocols and standards to deliver exceptional service. Your duties will involve recruiting, orientating, training, and mentoring call center representatives, monitoring calls, delivering constructive feedback, handling escalated customer concerns, and preparing reports on crucial performance indicators.

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To excel in this role, you must possess exceptional leadership qualities along with outstanding communication skills, conflict resolution expertise, and effective problem-solving capabilities. This position is a full-time role that requires on-site presence at the work location.,

Skills

OperationsDaily OperationsCall CenterConflict ResolutionCommunicationProblemsolvingLeadership

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:21 PM IST

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