Banking Operations Role - Financial Institution

ACH & Wire Transfer Processing:

• Accurately process incoming and outgoing ACH transactions and domestic/international wire transfers in a timely manner.
• Monitor and validate transaction requests to ensure compliance with regulatory standards and internal policies.
• Investigate and resolve ACH or wire exceptions, disputes, and returns efficiently.
• Ensure secure and accurate handling of high-value and time-sensitive transactions.
• Perform end-of-day reconciliations and ensure audit trails are properly maintained.

Operations & Compliance Support:

• Maintain updated knowledge of NACHA and SWIFT regulations and ensure process adherence.
• Collaborate with the compliance and risk teams to ensure AML and KYC checks where necessary.
• Prepare and maintain reports and documentation related to ACH and wire operations.
• Assist with internal and external audits by providing accurate data and documentation.

Customer & Internal Communication:

• Respond to customer inquiries related to ACH or wire transfer issues with professionalism and accuracy.
• Liaise with relationship managers, branches, and other internal departments to resolve operational issues.
• Escalate unresolved or high-risk cases to the appropriate management level with clear and concise documentation.

Required Qualifications & Skills:

• Education: Minimum of BCom, BBA - Finance, or MBA - Finance
• Experience: 2-3 years of relevant experience in a financial institution, preferably in banking operations
• Prior experience in ACH and Wire Transfer processing is highly preferred
• General understanding of banking services, products, and regulatory practices
• Proficiency in banking software systems and Microsoft Office tools (Excel, Outlook, Word)

Key Competencies:

• Detail-Oriented: High level of accuracy in handling transactions
• Multitasking: Ability to prioritize and manage multiple tasks within tight deadlines
• Problem Solving: Strong analytical skills to identify and resolve issues independently
• Communication: Excellent verbal and written communication skills for internal and external correspondence
• Teamwork: Collaborative mindset with a willingness to support cross-functional teams
• Integrity & Confidentiality: Demonstrates trustworthiness in handling sensitive financial information

Preferred Certifications (Optional):

• Certificate in Banking Operations, NACHA Compliance, or AML/KYC
• Exposure to Core Banking Systems or platforms like SWIFT Alliance Access, Finastra, or similar tools