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Job Description
:
We are looking for a detail-oriented Data Entry Operator to handle warranty ticket creation and backend data management using the WIM application.
Roles & Responsibilities:
- Create Warranty NCR tickets in the WIM application based on customer complaints and service reports.
- Verify and enter customer details, product information, and complaint descriptions accurately.
- Ensure correct ticket categorization, prioritization, and assignment.
- Review requests for missing information and coordinate with internal teams for clarification.
- Track ticket status and update records regularly.
- Maintain data accuracy and meet defined turnaround times (TAT).
- Prepare daily, weekly, and monthly MIS reports.
- Escalate incomplete or delayed cases to the concerned teams.
Candidate Profile:
- 1- 2 years of experience in Data Entry / Backend Operations / Data Processing.
- Good typing speed and accuracy.
- Basic knowledge of MS Excel and MS Office.
- Strong attention to detail and data management skills.
- Good communication and coordination skills.
Skills
Backend OperationsData ManagementData ProcessingProcessingNcrMicrosoftData EntryBackend ProcessBackend OperationsOperationsOperatorIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We are Xpheno (pronounced ‘ex-feeno’), a Specialist Talent Solutions company that offers Direct Hire, RPO, IT Staff Augmentation, Executive Search, Engineering Professional Services & Sales/Support Staffing services. Founders Kamal Karanth and Anil Kumar ET, who have served in marquee staffing companies as Managing Directors in their previous stints, have come together with a seasoned, like-minded team, to lead Xpheno. Xpheno the name, is short for extended phenotype. It is derived from the concept of genes and their effect on the environment. We believe that this concept lends itself to the world of human resources perfectly because when placed in a role that best suits their abilities, people are able to influence large teams and companies. Thereby, having a huge, positive impact on the Eco-system and very often on the way we live. At Xpheno, we understand that organisations need to get talent at the right speed, scale, quality, and at the right costs, or what we call SSQC. However, at the foundation of this are people, and the relationships we build with them. It’s the conversations we have, and the bonds we form that are critical for aspirants to make a decision. Our team’s industry expertise in Life Sciences, Consumer & Retail, Automotive, Construction, Infrastructure and IT enables us to find the right people, for the right role and thereby ensuring that we fulfill our promise every time.
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