MSME ZED Certification Support Specialist

Company Description Xpropoint Private Limited is a political and market research company specializing in election strategy, voter behavior analysis, public opinion polling, and ground campaign management. The organization delivers data-driven insights to political parties, candidates, and social or civic organizations to inform strategic decision-making. Its services include political surveys, booth-level data analysis, campaign operations, and market research across multiple regions in India. Xpropoint operates in dynamic political and social environments, offering team members exposure to high-impact projects. The company values analytical rigor, field execution excellence, and collaborative problem-solving.

Role Description The MSME ZED Certification Support Specialist is a full-time, on-site role based in Amravati. The specialist will guide MSME clients through the ZED (Zero Defect Zero Effect) certification process, including explaining eligibility, required documentation, and application steps. Daily responsibilities include responding to client queries, providing technical and procedural support, helping resolve issues on the certification portal, and coordinating with internal teams or external agencies when needed. The role involves collecting and validating client data, maintaining accurate records, and preparing basic reports or summaries on application status and common issues. The specialist will also support outreach and awareness activities, conduct follow-ups with MSMEs, and provide feedback to improve internal processes and client experience.

Qualifications

• Strong analytical skills, including the ability to interpret guidelines, assess documentation, and identify gaps or discrepancies.
• Technical support capabilities for assisting clients with the MSME ZED portal, basic system navigation, and troubleshooting common technical issues.
• Customer support and communication skills to handle queries professionally, explain processes clearly, and manage expectations with MSME stakeholders.
• Troubleshooting skills to diagnose process, documentation, or platform-related issues and propose practical solutions.
• Bachelors degree in any discipline (preferably in business, engineering, public policy, or related fields) or equivalent practical experience.
• Familiarity with MSME schemes, government certification programs, or compliance processes is an advantage.
• Proficiency with basic office software (e.g., spreadsheets, presentations, email) and comfort working with online portals.
• Ability to work on-site in Amravati, manage multiple cases simultaneously, and maintain attention to detail under deadlines.