XSEED Education - Operations Manager/Lead - SuperTeacher Schools Business

Operations Manager/Lead for SuperTeacher Schools Business (XSEED) (10-15 yrs)

Challenge/Problem Statement

To be the single window of control, delivery, delight for both physical product delivery and customer service management to enable 95% customer retention - on time, high quality, lowest cost.
Role
We are looking for an exceptional operations person to lead and manage both product delivery and service delivery of the unique SuperTeacher program in schools in India.
The Job
- Management of vendors for warehousing, supply chain, delivery
- Oversee/ensure procurement of materials (time/quality/cost)
- Optimization of cost and quality of physical materials
- Oversee service delivery centrally including contact center and tech support
- Strong use of IT/Tech to improve quality, tracking, monitoring, and control of product delivery and service delivery
- Build/strengthen/motivate small tight team around sub-parts i.e. warehousing, logistics, procurement, contact center, tech support
The Person
- Engineer (NIT level) with Operations focus, MBA is useful, not necessary. NITIE type candidates preferred.
- 3 - 5 years top scaled product cum service operations company (eg GE, Amazon) and 3-5years start up experience (combining tech,product, & SERVICE - ideally b2b sme; maybe home improvement businesses, food delivery etc)
- So about 10 years experience, maturity of an older person (usually happens when you have 'seen' some adversity in life)
- Person: (i) has quick/responsive problem solving type person, (ii) orderly, systematic, tech oriented (iii) calm under pressure (iv) can execute independently (hands-on, hardworking, demanding/pushy, yet manages people ) (v) communicates well (cannot have extreme introvert) (vi) looking for something 'more than a job'
About us:
Singapore headquartered XSEED Education's flagship business is SuperTeacher, a comprehensive school based edtech program built on the XSEED method. The program enhances conceptual thinking and problem-solving skills, English language expression, and confidence. The XSEED PreK-8 academic program runs through schools and aligns with all major International and Indian standards (e.g. CBSE). The results of the program indicate that XSEED children perform better on problem-solving by +20% or more, versus other students, and improve by up to +50% by the time they finish middle school. XSEED has reached two million children, upskilled and certified over 100,000 teachers, in several countries including India, the Philippines, and the Middle East.