Academic Counsellor

• Job Title: Academic Counsellor
• Employment Type: Full-Time | Permanent | Work from Office
• Experience: Fresher / Experienced

Role Overview

We are seeking a dynamic and result-oriented Academic Counsellor to engage with prospective students and guide them in selecting suitable academic programs. The ideal candidate will provide detailed program information, address queries, and support students throughout the enrollment process. This role requires a strong sales mindset and the ability to achieve enrollment targets while ensuring a positive student experience.

Key Responsibilities

• 1. Lead Management & Student Engagement
• Connect with prospective students via phone calls, WhatsApp, email, and other communication channels generated through marketing campaigns.
• Understand student needs, academic background, and career goals to recommend appropriate programs.
• Maintain professionalism and prompt responsiveness in all student interactions.
• 2. Sales Counselling & Conversion
• Present and promote academic programs by clearly explaining features, benefits, and career prospects.
• Address objections related to fees, eligibility, curriculum, and overall value.
• Convert leads into successful enrollments by achieving daily, weekly, and monthly performance targets.
• 3. Follow-ups & Enrollment Closure
• Conduct consistent and structured follow-ups to nurture leads until closure.
• Assist students with the admission process, documentation requirements, and payment procedures.
• 4. CRM & Data Management
• Maintain and update accurate lead information, follow-up records, and conversion status in LeadSquared or other CRM systems.
• Track performance metrics through dashboards and reports.
• Ensure data accuracy and smooth coordination between departments.
• 5. Cross-Functional Coordination
• Collaborate with admissions, academic, and operations teams to ensure seamless onboarding post-enrollment.
• Share insights and feedback to enhance lead quality and improve conversion strategies.
• 6. Market & Product Knowledge
• Stay informed about program updates, pricing, promotional offers, and competitor trends.
• Continuously enhance product knowledge to improve counselling effectiveness and conversion rates.

Qualifications

• Bachelors degree from a recognized institution.
• Prior experience in telesales, inside sales, academic counselling, or education sales is preferred; freshers are encouraged to apply.
• Strong persuasion, negotiation, and objection-handling skills.
• Excellent verbal communication skills in English and regional languages.
• Comfortable working in a target-driven and performance-oriented environment.
• Familiarity with LeadSquared or other CRM tools is an added advantage.

Key Skills

• Sales pitching and closing techniques
• Lead conversion and follow-up management
• Objection handling and negotiation
• CRM proficiency
• Time management and multitasking
• Interested candidates Apply Now