Academic Counsellor (Telesales)

Job Title: Academic Counsellor

Location: Kottayam

Employment Type: Full-Time | Permanent | Work from Office

Experience Level: Fresher / Experienced

Job Summary

We are seeking energetic and goal-oriented Academic Counsellors to drive student enrollments by managing qualified leads, offering career guidance, and converting inquiries into admissions. The ideal candidate will have strong communication skills, a consultative sales approach, and a passion for helping students make informed academic decisions while achieving enrollment targets.

Key Responsibilities

Lead Management & Student Engagement

• Connect with prospective students via calls, WhatsApp, emails, and other communication channels
• Understand students academic background, career goals, and learning needs
• Recommend suitable academic programs aligned with individual aspirations
• Ensure timely, professional, and consistent communication at all touchpoints

Sales & Counselling

• Present program features, benefits, career outcomes, and value propositions confidently
• Handle objections related to fees, eligibility, curriculum, and placement support
• Achieve daily, weekly, and monthly enrollment targets
• Follow a structured counselling and conversion process to maximize success rates

Follow-ups & Admissions Process

• Maintain regular follow-ups until final closure
• Assist students with applications, documentation, and fee payment procedures
• Ensure a smooth transition from inquiry to confirmed admission

CRM & Data Management

• Update lead status, follow-up notes, and conversion details accurately in CRM systems (LeadSquared preferred)
• Track performance metrics and maintain data accuracy
• Review reports to improve individual conversion performance

Cross-Functional Coordination

• Coordinate with admissions, operations, and academic teams for seamless onboarding
• Share student feedback and market insights to enhance lead quality and campaigns

Market & Product Knowledge

• Stay updated on program offerings, pricing, scholarships, and promotional campaigns
• Monitor competitor offerings and market trends
• Continuously enhance product knowledge to improve counselling effectiveness

Eligibility & Qualifications

• Any Graduation
• Freshers with strong communication skills are welcome to apply
• Experience in EdTech, Education Counselling, Tele-Sales, or Inside Sales is an added advantage

Required Skills & Competencies

• Strong sales pitching and closing skills
• Lead conversion and structured follow-up management
• Objection handling and negotiation abilities
• Familiarity with CRM tools (LeadSquared preferred)
• Excellent verbal and written communication skills
• Strong time management and multitasking skills
• Target-driven mindset with strong interpersonal skills