Walk-in || Credit Collection Manager

Credit Collections (Field Operations)

Experience: 2–5 Years

Qualification: Graduation and above

Job Summary

We are looking for experienced and result-oriented Credit Collections professionals to manage field collections, follow up on overdue accounts, and ensure timely recovery of outstanding payments.

The ideal candidate should have experience in field collections, strong communication and negotiation skills, and the ability to meet collection targets.

Key Responsibilities

• Conduct field visits to customers for the recovery of overdue payments and outstanding dues.
• Follow up with customers through phone calls and in-person visits to ensure timely collections.
• Understand reasons for payment delays and negotiate suitable repayment commitments.
• Achieve assigned monthly collection and recovery targets.
• Maintain regular follow-ups with delinquent and overdue accounts.
• Update collection status, customer interactions, payment commitments, and field visit reports in the system.
• Identify high-risk and non-responsive accounts and escalate cases to the reporting manager.
• Coordinate with internal teams to resolve customer queries and collection-related issues.
• Ensure professional customer handling and compliance with company policies and collection guidelines.
• Submit daily activity reports and provide updates on collection performance.

Required Qualifications and Skills

• Graduation in any discipline or above.
• 2–5 years of relevant experience in field collections or credit collections.
• Good verbal communication, negotiation, and interpersonal skills.

• Should have a strong understanding of collection processes and overdue account management.
• Must be comfortable handling customer interactions in the field and working towards recovery targets.