Associate - Order To Cash

Accounts Receivable (AR) / Order to Cash (OTC)

Key Responsibilities

1. Accounts Receivable & Transaction Processing

• Process customer sales orders and ensure accurate and timely generation and distribution of invoices using SAP.
• Handle end-to-end cash application activities, including matching, posting, and allocating customer payments (NEFT, RTGS, Wire Transfers, Cheques, ACH) against outstanding invoices.
• Upload customer collection data, including CMS/E-Collections and bank statements in MT940 format, into SAP.
• Monitor unapplied cash, outstanding invoices, and open customer account balances to ensure accurate reconciliation.
• Investigate and resolve payment discrepancies, short payments, deductions, billing disputes, and other AR-related issues in coordination with relevant teams.
• Perform customer account reconciliations, balance confirmations, and clearing of open items.

2. Credit Management & Collections

• Evaluate customer credit applications, assess creditworthiness, and assist in determining appropriate credit limits as per company policies.
• Monitor customer outstanding balances and support the identification and resolution of overdue payments.
• Coordinate with sales and customer-facing teams to resolve billing and collection-related queries.

3. Month-End & Year-End Closing Activities

• Support month-end and annual closing activities, including revenue accruals, journal entries, and reconciliation of customer accounts.
• Perform debtor classification, provision creation, interest posting on security deposits, and reconciliation of customer balances with sub-ledgers.
• Execute month-end programs, monitor pending items, and ensure accurate financial reporting.
• Assist in stock verification and related reconciliation activities, wherever applicable.

4. MIS Reporting, Audit & Compliance

• Prepare MIS reports, dashboards, and analytical reports to support business decision-making.
• Prepare audit schedules and templates and provide first-level resolution of audit queries.
• Ensure accuracy, completeness, and compliance of financial transactions while maintaining proper documentation and internal controls.

5. Service Delivery & Stakeholder Management

• Ensure timely and quality service delivery in line with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal control requirements.
• Coordinate with internal stakeholders, sales teams, and business units to resolve operational issues within defined timelines.
• Support service reporting, process transitions, and continuous improvement initiatives.
• Understand customer requirements, prioritize service-related issues, and ensure effective communication and timely resolution.

Required Skills & Qualifications

• Hands-on experience in SAP, preferably SAP SD and FI modules.
• Strong proficiency in MS Excel and financial data management.
• Good understanding of Accounts Receivable (AR), Order to Cash (OTC), Cash Application, and General Accounting processes.
• Knowledge of customer invoicing, payment allocation, bank reconciliation, ledger reconciliation, and credit management.
• Familiarity with bank statement uploads, CMS/E-Collection, and MT940 formats.
• Understanding of month-end/year-end closing, journal entries, accruals, provisions, and financial reporting.
• Strong analytical, reconciliation, and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills with the ability to coordinate effectively with internal and external stakeholders.
• Self-motivated, result-oriented, and capable of working within defined SLAs and deadlines.