Manager - Fulfillment Operations

Manager - Fulfillment Operations (Female Professionals Only)

Role & responsibilities:

• Spearhead fulfillment center operations. Specialized warehouses occupying a space of 3-4 Lac square feet.
• Define track and improve on key metrics like breach, MIS shipments etc. for a given region.
• Build a culture of ownership and empowerment in FCs in that region.
• Accountable for Inventory and related asset management for the region.
• Responsible for Ope-rationalization of New fulfillment centers in the region.
• Drive continuous improvement initiatives in the FCs in close coordination within the central FC OD team.
• Work closely with Logistics and Retail teams in reviewing and optimization of the distribution network in his region.
• Work closely with central teams for design of org structure with respect to the regional fulfillment center.
• Drive on-the-ground implementation of any new technology/System/Processes for the warehouses in his region.
• Cost effective fulfillment/Warehousing in the region.
• PNL accountability of Warehouse in the region.
• Develop, mentor and motivate the team in the region to achieve higher goals.
• Regular Kaizen, other improvements on a monthly basis.
• Maintain 5 S and the LEAN system of the company.

Preferred candidate profile:

• B-tech/MBA (Preferred candidates from Tier II/III MBA institutes)
• 6+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations
• Should have managed a large team of Off rolls & on rolls
• Experience in the Sort center is preferred
• Having strong knowledge of operational issues. High level of accountability and responsibility.
• Strong People Orientation and skills to manage a large team

To succeed in this role, you should have the following:

• Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
• Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
• Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.