Customer Success Executive In Nagpur

Job Type: Full-time
Benefits

• Internet reimbursement.
• Leave encashment.
  

Education: Bachelors degree (preferred).
Experience

• Customer support: 2 years (preferred).
• Total work experience: 3 years (preferred).
  
  

Language: English (preferred).
Work Location: In-person
Position Overview
As a Student Success Specialist at Yes Germany, you will play a key role in ensuring exceptional service delivery to students seeking educational opportunities abroad. Your responsibilities will include addressing student inquiries, providing program information, resolving issues, and contributing to overall student satisfaction. You will work closely with the Customer Service team, collaborating with Team Leads, Managers, and Senior Management to achieve performance goals and deliver a positive student experience.
Key Responsibilities

• Respond promptly and courteously to student inquiries through phone, email, and chat.
• Provide accurate and detailed information about educational programs, application processes, and related services.
• Identify and resolve student issues effectively, escalating when necessary to ensure timely resolution.

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  Collaborate with other departments to handle complex student queries and concerns.
• Proactively engage with students throughout their journey to ensure a positive experience.
• Conduct regular follow-ups to gather feedback, track progress, and address emerging issues.
• Maintain accurate and up-to-date student records in the CRM system.
• Ensure compliance with data protection and privacy regulations while handling student information.
• Encourage and support the generation of referral leads from satisfied students.
• Collaborate with the marketing team to promote referral programs and initiatives.
• Work closely with team leads and management to achieve individual and team performance goals.
• Participate in regular team meetings and training sessions to enhance skills and knowledge.
  

About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.