Sr. Manager, Customer Success Group

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives from cell phones and IoT devices to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including long term incentives and some of the best co-workers youll find anywhere. If this appeals to you, please read on!

Sr. Manager of customer success will manage a small team and support the companys strategies and processes for sales operations. This person will work to increase sales and revenue through sales process optimization. The Sr. Manager of customer success will be willing to roll up the sleeves and develop processes and build a team from grounds up.

Job Title: Sr. Manager, Customer Success Group (CSG) Semi Equipment

Location : Coimbatore or Bangalore

Responsibilities:

• Sales process management: Manage the sales pipeline, workflow, and processes. Analyze and optimize end-to-end sales processes to enhance efficiency and effectiveness. Manage and support supplier change management processes as needed.
• Facilitate communication and collaboration between CSG and other departments. Co-ordinate with business units and sales to assure timely release of quotes to customers. Confirm that Purchase Orders received from customers are correct and Sales Orders generated are accurate. Communication with an international sales team requires clarity and attention to detail.
• Sales performance: Analyze sales data to identify areas for improvement. Report this data periodically to the executive team. Implement best practices and workflows to streamline the sales lifecycle.
• Sales forecasting: Utilize data analytics to provide insights into sales performance, trends, and opportunities. Closely monitor build schedules and their impact on revenue stream.
• Sales tools: Evaluate and implement sales tools and technologies. Oversee the implementation and management of sales technologies, CRM systems, and other tools. Collaborate with IT to ensure seamless integration and functionality.
• Sales training: Develop and implement sales training programs to enhance the skills and capabilities of the sales team. This involves working with the Business Units to identify products for training and prepare productive sessions for the sales team.

Collaboration:

Sr. Manager of customer Success works closely with sales, marketing, finance and business units. This person will also analyze market trends and stay up-to-date with industry developments.

Other duties: Identify new markets and opportunities, monitor customer satisfaction, Improve operational efficiency, support sales processes, and assess and justify investments in sales operations

Education and Experience:

• Bachelors degree in science, engineering, business, marketing, statistics, or related field.
• Proven experience as a successful Sales Operations leader or in a similar role demonstrating understanding of sales operations.
• Project management experience related to hardware or equipment manufacturing, along with PMP or other certification helpful.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Demonstrated ability to optimize sales processes and implement sales technologies.
• Excellent communication and collaboration skills with an international team.
• Experience in sales forecasting, planning, and compensation management.

Compensation:

YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.

Additional Information:

YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!