Assistant Personal Shopper- 6 Months Fixed-Term Contract

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.
YNAP Middle East is now seeking an exceptionally talented Assistant Personal Shopper to join the Personal Shopping NET-A-PORTER team. The role is primarily sales orientated and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – wherever they are!
Some of the essentials for you to know are:
Location: Dubai Office
Department Size: 7
Reporting into: Head of Commercial Performance
Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in
• Our famous staff discount along with exclusive staff sales
• Group Medical & Life Insurance coverage
• Flexible working
• A chance to be part of a fun and caring team that support each other
  

Here is a breakdown of what you’ll be doing:
Provide a full customer service

• Resolve all daily order issues, returns, stock discrepancies etc
• Liaise with all relevant departments to resolve issues promptly and follow up until completion
• Some regional travel may be required.
  

Support the Personal Shopper to close sales

• Help with creating dedicated edits for our customers with product images, product details, and pricing
• Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
• Create customer profiles for the team to offer the right product
• Ad-hoc stock search and check stock levels of key products
  

Help the Personal Shopper with stock requests for customers’ appointments

• Organise and check stock for consignment deliveries to key customers
• Assist with events set up, participation and take down
• Process orders, pre-orders and reservations of products when needed
• Look after a Personal Shopper’s customers when on holiday/absent
• Customers list admin maintenance
• Enrol new customers through acquisition projects as required
  

The type of person we are looking for:

• A customer-centric mindset, and a trustworthy approach with our EIP clients and database
• A flexible, positive and a team player
• Previous experience in a Retail background (Fashion, Jewellery, Art, or Luxury Homes)
• Strong interest in Fashion
• Bilingual skills in English and Arabic are essential
• Exceptional communication skills in English and Arabic are essential
• Passion for delivering exceptional customer service with regular glowing customer feedback
• Organised and proactive
• The aptitude to always go above and beyond, for both internal and external customers
• GCC market experience would be advantageous but not essential
• Excellent Microsoft Office skills in Excel and PowerPoint
• Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
• Ability to multitask and work under pressure with tight deadlines
  

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Entry level
Workplace Type: Hybrid