IT Support Engineer

Company Description YOUandHR provides tailored screening and hiring support solutions for organizations across all industries, ranging from tech startups to large Fortune 500 enterprises. The company focuses on delivering in-depth, reliable services that help clients make informed hiring decisions. By customizing its approach to each clients needs, YOUandHR aims to strengthen workforce quality and reduce hiring risks. The team values accuracy, efficiency, and a strong partnership mindset with its clients. This environment offers professionals the opportunity to work with diverse businesses and modern HR technologies.

Role Description This is a full-time IT Support Engineer role based in Gurugram with a hybrid work arrangement, allowing some work from home. The IT Support Engineer will provide day-to-day technical support for end users, including responding to help desk tickets, diagnosing issues, and resolving hardware, software, and network problems. The role involves managing and maintaining user accounts, permissions, and system configurations, as well as monitoring system performance and implementing basic system administration tasks. The IT Support Engineer will collaborate with other IT team members to support upgrades, deployments, and security best practices, while documenting solutions and maintaining clear technical records. The position requires regular communication with stakeholders to ensure minimal downtime and a consistent, reliable technology environment.

Qualifications

• Strong Technical Support and Help Desk Support skills to assist users, resolve incidents, and manage support requests efficiently.
• Solid foundation in Information Technology, including understanding of operating systems, networks, and common business applications.
• Proficient Troubleshooting abilities to diagnose and resolve hardware, software, and connectivity issues.
• Experience with System Administration tasks such as user account management, basic server maintenance, and device configuration.
• Excellent communication skills to explain technical concepts clearly to non-technical stakeholders.
• Ability to work in a hybrid setup, manage time effectively, and prioritize multiple support requests.
• Relevant degree or diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft or similar) are beneficial.
• Familiarity with IT security best practices and data privacy principles is an advantage.
• Previous experience in a service-oriented or corporate IT environment is preferred.