Senior Business Development Manager

About YOUGotaGift

YOUGotaGift is the regions leading digital gift card and rewards platform, partnering with 1,000+ brands and 2,000+ corporates across the Middle East. Through YO Process and the YOUGotaGift Partner Network, we help malls, retailers and brands run their own branded gift card programs across online and in-store channels.

Role purpose

The Senior Business Development Manager will own new-business revenue for YOUGotaGifts gift card processing and program management business (YO Process) across shopping malls, retail groups and consumer brands in the UAE and KSA. The role is accountable for building the pipeline, winning and launching branded gift card programs, and establishing YOUGotaGift as the partner of choice for mall operators in the region.

The role combines consultative, solution-led selling with full commercial ownership. It calls for established access to mall and retail marketing leadership, the ability to present a clear revenue and footfall case to senior executives and asset owners, and the discipline to close agreements involving several decision makers.

• Mandate: Grow YO Process program revenue through new mall, retail and brand partnerships, including opening the Saudi mall market.
  
• Markets: UAE and KSA, covering Tier 1 mall groups, Tier 2 and 3 malls, and multi-brand retailers.
  
• Key stakeholders: Group marketing and customer experience leadership, centre management, asset owners, finance and tenant relations.
  
• Accountable for: Pipeline growth, programs signed and launched, and card sales volume.
  Key responsibilities
  Business development
  
  • Identify and approach mall operators, asset owners, retail groups and brands across Tier 1, 2 and 3 in the UAE and KSA.
    
  • Build and manage a qualified pipeline, with a clear plan for each market and tier.
    
  • Lead each opportunity from first meeting to signed agreement, including commercial negotiation with support from Legal and Finance.
    Consultative selling
    
    • Run discovery on each accounts commercial and marketing goals, then build a business case in their terms: footfall, spend retention, seasonal gifting, corporate bulk sales and loyalty app integration.
      
    • Map every decision maker (marketing, centre management, finance, owner, IT) and keep them aligned through a multi-month sales cycle.
      
    • Explain how the program works (issuance, redemption, settlement, breakage and tenant acceptance) in simple business language, with support from product and finance colleagues.
      Launch and growth
      
      • Shape launch plans with each client around key moments such as Ramadan, Eid etc
        
      • Support tenant onboarding for closed-loop programs, working with the clients leasing and retail relations teams.
        
      • Hand over smoothly to Client Success after signing, and stay involved in growing card sales and corporate bulk orders.
        Market presence
        
        • Represent YOUGotaGift at retail, shopping centre and payments events in the region.
          
        • Share market feedback with Product and Marketing to shape the offering.
          
        • Keep the CRM accurate and up to date, with regular pipeline and forecast reporting.